Terms of Service

These Terms of Service (the "Terms") constitute a legally binding agreement between you (the "User") and Zindex Ltd, a company registered in England and Wales (company number: 09390031) trading as Unibound.ai ("Unibound," "we," "us," or "our"). These Terms govern your access to and use of Unibound.ai’s services, including but not limited to AI automation tools, integrations, and related software (the "Services").

By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, you must not use the Services.

1. Definitions

1.1 "Company", "We", "Us", or "Our" refers to Zindex Ltd, trading as Unibound.ai.

1.2 "User", "You", or "Your" refers to any individual or entity using our Services.

1.3 "AI Agents" refers to the AI-powered automation tools provided by Unibound.ai.

1.4 "Subscription" refers to the paid access to our Services as defined in Clause 5.

1.5 "Third-Party Services" means any external platforms, software, or services that Unibound.ai integrates with or relies upon, including but not limited to Relevance AI and HubSpot.

2. User Agreement & Eligibility

2.1 You represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

2.2 You acknowledge and agree that these Terms apply from the moment you create an account, sign up for a subscription, or otherwise access or use the Services.

2.3 We reserve the right to modify, suspend, or terminate access to the Services at our discretion in the event of a breach of these Terms.

3. User Accounts

3.1 To access certain features of the Services, you must create an account. You agree to provide accurate and complete information during the registration process and to keep this information updated.

3.2 You are solely responsible for maintaining the confidentiality of your login credentials and for any activity conducted through your account.

3.3 Unauthorised access or use of another User’s account is strictly prohibited.

4. Acceptable Use

4.1 You agree not to:

(a) Modify, reverse engineer, decompile, or otherwise attempt to extract the source code of any Unibound.ai Services;

(b) Access or attempt to access non-public areas of the platform, including security-sensitive functionalities;

(c) Scrape, copy, or monitor content using automated means such as bots or data-mining tools;

(d) Use the Services for any unlawful, fraudulent, or deceptive activities;

(e) Upload or distribute malicious software, viruses, or other harmful content.

4.2 Violation of this clause may result in the immediate suspension or termination of access to the Services.

5. Subscription, Billing & Payment

5.1 The Services are provided on a subscription basis, with fees detailed on our website.

5.2 Subscriptions are billed monthly from the date of sign-up. Users must maintain valid payment details to continue access.

5.3 We reserve the right to modify pricing. Users will be notified of any pricing changes at least 30 days in advance.

5.4 Failure to make timely payments may result in suspension or termination of Services.

Refund Policy

5.5 Users may cancel their subscription at any time. Cancellation shall be effective at the end of the current billing cycle.

5.6 First-time subscribers who cancel within 14 days from the date of subscription activation may be eligible for a full refund, provided they have completed fewer than 100 tasks during this period.

6. Intellectual Property

6.1 All intellectual property rights in the Services, including but not limited to software, trademarks, and proprietary technology, remain the exclusive property of Zindex Ltd (Unibound.ai).

6.2 Users are granted a limited, non-exclusive, revocable license to use the Services in accordance with these Terms.

6.3 Any feedback, suggestions, or input provided by Users regarding the Services may be used by Unibound.ai for service improvements without obligation or compensation.

7. Confidentiality & Data Protection

7.1 Users shall treat all data processed through Unibound.ai as confidential and shall not disclose it to unauthorised third parties.

7.2 This obligation shall not apply to information that:

(a) Is publicly available at the time of disclosure;

(b) Becomes publicly available through no fault of the receiving party;

(c) Is required to be disclosed by law.

8. Data Protection & GDPR Compliance

8.1 Unibound.ai processes personal data in compliance with UK GDPR and applicable privacy laws.

8.2 We use Relevance AI as a data processor, hosting data in a European database under SOC 2 Type II compliance.

8.3 Users may request access to, correction of, or deletion of their personal data.

8.4 Our Data Protection Officer (DPO) is James Zhao (james@unibound.ai).

9. Limitations of Liability

9.1 The Services are provided “as is” and without warranties of any kind.

9.2 We shall not be liable for:

(a) Indirect, incidental, or consequential damages;

(b) Any errors or inaccuracies in AI-generated outputs;

(c) Loss of data resulting from integrations with Third-Party Services.

9.3 Our total liability shall not exceed the fees paid by the User in the last three months.

10. Governing Law & Dispute Resolution

10.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.

10.2 Any disputes shall first be resolved through good-faith negotiations. If unresolved, disputes shall be referred to binding arbitration in London, UK.

11. Changes to These Terms

11.1 We reserve the right to update these Terms. Changes shall take effect upon posting. Continued use of the Services after updates constitutes acceptance of the revised Terms.

12. Contact Information

For inquiries regarding these Terms, contact us at:

• Support: support@unibound.ai
• DPO: James Zhao (james@unibound.ai)

By using Unibound.ai, you acknowledge and agree to these Terms.