Privacy Policy

This Privacy Policy ("Policy") is issued by Zindex Ltd, a company registered in England and Wales (Company No. 09390031) trading as Unibound.ai ("Unibound," "we," "us," or "our"). This Policy explains how we collect, use, store, and share personal data when you use our services, in compliance with UK GDPR and other applicable data protection laws.

By using Unibound.ai, you consent to the processing of your personal data as described in this Policy.

1. Information We Collect

1.1 Personal Data: We may collect the following personal data:

• Account Information: Name, email address, company name, job title.
• Billing Information: Payment details when subscribing to our services.
• User-Generated Data: Data inputted into our AI automation tools.
• Communication Data: Emails, chat messages, or support requests.
• Technical Data: IP address, device type, browser type, and other analytics data.

1.2 Data Collected via Third-Party Integrations: Unibound.ai integrates with CRM and ATS systems (such as HubSpot) and processes data from these sources but does not store such data.

1.3 Automatically Collected Data: We use cookies and analytics tools (Google Analytics, Webflow) to collect:

• Usage statistics
• Website interaction data
• Performance metrics

2. How We Use Your Data

2.1 Unibound.ai processes personal data for the following purposes:

• Providing Services: Enabling AI automation tools and integrations.
• Account Management: Creating and managing user accounts.
• Customer Support: Responding to inquiries and support requests.
• Billing & Payments: Processing payments and refunds.
• Security & Compliance: Preventing fraud and ensuring compliance with UK GDPR.
• Marketing (With Consent): Sending promotional materials, updates, and service improvements.

3. Sharing & Disclosure of Data

3.1 Unibound.ai does not sell personal data. However, we may share it with:

• Service Providers (Sub-processors):
  • Relevance AI (Data Processing & Storage – EU)
  • Memberstack (User Registration – US)
  • Webflow (Website Hosting – US)
• Legal Authorities: If required by law or legal request.
• Business Transfers: In the event of a merger, acquisition, or sale.

4. International Data Transfers

4.1 Unibound.ai processes data using sub-processors that may store data outside the UK/EU. To ensure UK GDPR compliance, we implement:

• Standard Contractual Clauses (SCCs) with US-based providers.
• Encryption & Access Controls to protect transferred data.

5. Data Security

5.1 Unibound.ai employs security measures to protect personal data, including:

• SSL Encryption for data transmission.
• Access Controls to restrict unauthorized data access.
• Regular Security Audits to identify vulnerabilities.

6. Your Rights Under UK GDPR

6.1 You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal requirements.
• Right to Restriction: Limit how your data is processed.
• Right to Data Portability: Request a copy of your data in a common format.
• Right to Object: Object to data processing for marketing purposes.

6.2 To exercise these rights, contact James Zhao (DPO) at james@unibound.ai.

7. Data Retention

7.1 Unibound.ai retains personal data only as long as necessary for service provision. Upon account deletion or contract termination:

• Data is deleted or anonymized within 30 days, unless required by law.
• Certain data may be retained for compliance or legal obligations.

8. Cookies & Tracking Technologies

8.1 Unibound.ai uses cookies to enhance user experience and track website analytics. Users can manage cookie preferences through browser settings.

8.2 Types of cookies used:

• Essential Cookies: Required for service functionality.
• Analytics Cookies: Used for performance tracking.
• Marketing Cookies (With Consent): Used for personalized advertising.

9. Changes to This Privacy Policy

9.1 We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notifications. Continued use of Unibound.ai after updates constitutes acceptance of the revised Policy.

10. Contact Us

10.1 For privacy-related inquiries, contact:

• Data Protection Officer (DPO): James Zhao – james@unibound.ai
• Support: support@unibound.ai

10.2 If you have concerns about our data practices, you may contact the UK Information Commissioner’s Office (ICO).

By using Unibound.ai, you acknowledge and agree to this Privacy Policy.

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